Master Services Agreement

An executed MSA covers the same substance as our public documents:

• Definitions and the description of the Service (mirrors Terms §1).
• Subscription term, renewal, and termination rights.
• Fees, payment terms, taxes, and late-fee mechanics.
• Customer Data ownership and license grant (Terms §3).
• Customer responsibilities and warranties (Terms §4).
• Acceptable use, by reference to the AUP.
• Data processing terms, by attachment of the DPA.
• Confidentiality (mutual).
• Intellectual property, including a feedback license.
• Service-level commitment, where applicable (see below).
• Disclaimer of warranties.
• Limitation of liability and the standard carve-outs.
• Indemnification (mutual, with the standard procedures).
• Insurance covenant, we carry commercial general liability and technology errors-and-omissions / cyber liability insurance at policy limits appropriate to a SaaS of our stage.
• Force majeure.
• Governing law and venue.
• Notices, assignment, severability, and the standard general provisions.

Our public Terms of Service do not include a contractual uptime SLA. An executed MSA can include a target SLA, typically 99.5% monthly uptime, calculated on standard industry assumptions and with the standard exclusions for scheduled maintenance, beta features, force majeure, and Customer-caused issues. Remediation for missed SLA is typically a prorated service credit against the next billing period, capped at a single month’s subscription fee.

An MSA is the same product on a different paper. We do not modify the following for an MSA customer:

• Our technical security posture (described at /security).
• Our subprocessor list (at /subprocessors) or the 15-day change-notification window.
• Our breach-notification commitment of 72 hours from confirmation.
• Our compliance status (no SOC-2, no HIPAA BAA, see Trust Center).
• The strict no-resale, no-AI-training, and no-cross-context-advertising commitments in the Terms and Privacy Policy.

We do not offer source-code escrow, exclusive support tiers, or contractual rights to dictate our product roadmap. Requests for those typically belong in an enterprise contract at materially higher volume.

To request a counter-signed MSA, email support@ragencyos.comwith subject “MSA request” and include:

• Your agency’s legal name and state of formation.
• The name of the authorized signatory.
• Your expected number of users (so we can size the subscription).
• Any redlines or specific terms your procurement team requires (we’ll review and respond).

We aim to turn around a signature-ready MSA within 5 business days for customers requesting our standard terms. Custom redlines are reviewed case-by-case; expect 5–10 additional business days for substantive changes.

MSA requests, redline questions, procurement inquiries: